Legal
Refund & Cancellation Policy
Last updated: 26 September 2026
How this applies to our order process
Mapps Creation is an inquiry-only wholesale site: there is no online cart or checkout, so nothing is "purchased" directly through this website. Every order is confirmed manually — over WhatsApp, phone, or email — after you've reviewed a quotation and, for dyed-to-order or bulk shades, approved a physical swatch. This policy covers what happens after that point: cancelling a confirmed order, and what happens if what arrives doesn't match what you approved.
Samples and swatches
Swatches are shared free of charge before you commit to a bulk or dyed-to-order quantity (courier charged at actuals for outstation buyers, per our FAQ). Once you approve a swatch and we begin dyeing or reserving stock against your order, that approval is treated as final for that batch — see "Order confirmation" below.
Order confirmation
An order is considered confirmed once you've approved the quotation (fabric, GSM, shade, quantity, and rate) and, where applicable, the swatch. Confirmed orders may move directly into production or dispatch preparation, which limits how late a cancellation can be accepted — see below.
Cancelling a confirmed orderNeeds input
[Needs business input — confirm this with Mapps Creation before publishing]: the window within which a confirmed order can be cancelled without charge, whether a cancellation fee applies once production/dyeing has started on a dyed-to-order shade, and whether in-stock (non-custom) orders can be cancelled up to dispatch. Contact us as soon as possible if you need to cancel — we'll confirm what's still possible based on how far your specific order has progressed.
Quality issues and returnsNeeds input
Every roll is quality-checked for GSM, shade, and stretch recovery before it leaves our Surat facility, matched against the swatch you approved. If what you receive doesn't match that approved swatch or the confirmed specification, contact us with your order details and photos of the issue.
[Needs business input — confirm this with Mapps Creation before publishing]: the number of days after delivery within which a quality claim must be raised, whether a claim results in a replacement, credit note, or refund, who bears return freight for a confirmed quality defect, and the accepted shade/GSM tolerance before a variance counts as a defect versus normal manufacturing tolerance.
Refund method and timelineNeeds input
[Needs business input — confirm this with Mapps Creation before publishing]: where a refund is due (a cancelled order, an overpayment, or an approved quality claim), how it's issued (bank transfer to the original account, credit note against a future order) and the turnaround time.
What's not covered
- Shade or GSM variance within normal manufacturing tolerance for the fabric type.
- Damage occurring after the goods have been handed over to your chosen transporter.
- A change of mind on a dyed-to-order shade that was approved via swatch before production.
How to request a cancellation, return, or refund
Contact us at mappscreation@gmail.com or +91 70460 09423 with your order/quotation reference, what happened, and (for a quality issue) photos of the fabric received. We'll confirm next steps once the business input above is filled in.
Related policies
See our Terms & Conditions for the terms of an order generally, and our Privacy Policy for how we handle the information you share with a cancellation or return request.